When Will Your Order Ship?
At RugMatters, every rug is made with care and attention to detail. Because of this, our production and shipping process is designed to ensure quality while keeping delivery times as efficient as possible.
Order Processing & Production Time
All of our rugs are made to order. Once your order is placed, it typically requires 3–5 business days for processing and production.
For custom logo rugs or more detailed designs, production may take slightly longer depending on the complexity of the order.
Shipping & Delivery Time
After your order has been completed and shipped, delivery usually takes an additional 3–5 business days within the United States.
This means most orders are delivered within a reasonable timeframe after production is complete.
Total Estimated Delivery Time
In most cases, you can expect:
- 3–5 business days for production
- 3–5 business days for delivery
Custom or specialty rugs may extend beyond this timeframe.
You’ll receive tracking updates as soon as your order is on its way.
