Terms of service

Effective Date: February 18, 2026
Last Updated: February 18, 2026

This website and the services made available through it are operated by Ala Brands Americas LLC, a limited liability company organized under the laws of the State of Wisconsin, doing business as “RugMatters”, and/or its successors, affiliates, or domesticated entities (collectively, the “Company,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of www.rugmatters.com (the “Site”) and all related services, features, tools (including any live preview or design tools), content, communications, and products (collectively, the “Services”).

By accessing the Site, placing an order, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

1. Eligibility and Geographic Scope

You must be at least eighteen (18) years of age to use the Services.

The Company sells and ships products only to addresses within the United States and its territories, unless expressly stated otherwise. Use of the Services is void where prohibited by law.

2. Changes to These Terms

We may update these Terms from time to time. The version of the Terms in effect at the time you place your order governs that purchase. Updated Terms apply to future use of the Services and future purchases. Continued use of the Site after updates constitutes acceptance of the revised Terms for future activity.

3. Products; Print-On-Demand / Made-to-Order

All products sold through the Site are print-on-demand and/or made-to-order, including personalized and custom-designed items. The Company does not maintain finished goods inventory for immediate fulfillment unless explicitly stated.

Product descriptions, specifications, usage guidance, and suitability (including decorative versus high-traffic use) are provided on product pages. You are responsible for reviewing all product details prior to purchase.

4. Customization, Live Preview, and Design Approval

Most products are customized directly by customers using the Company’s live preview or design tools.

By submitting a design and placing an order, you acknowledge and agree that:

• You are solely responsible for spelling, layout, sizing, orientation, colors, placement, and overall accuracy of your design;
• The final preview or configuration submitted constitutes your final approval for production.

In limited cases where the Company provides a manual draft or proof, your written approval (including email confirmation) constitutes final approval.

Design Lock and Change Window
Customers have twenty-four (24) hours from final approval to request changes or cancellation. After this period, production may begin and changes or cancellations may not be possible. Requests within the window are not guaranteed if production has already started.

5. No Returns / No Refunds for Made-to-Order Items

Because all products are made-to-order and/or personalized, all sales are final.

Returns, exchanges, refunds, or replacements are not available for reasons including, but not limited to:

• customer error;
• change of mind;
• dissatisfaction with color, texture, or appearance;
• incorrect sizing selected by the customer;
• failure to read product descriptions or specifications;
• minor variations within stated or industry-standard tolerances.

Limited exceptions may apply only in cases of manufacturing defects, transit damage, or receipt of an incorrect item, as determined by the Company in its sole discretion.

6. Color, Display, and Material Disclaimer

Colors and materials may appear differently on screen compared to the physical product due to monitor settings, lighting, printing processes, fabric texture, and production methods. Exact color matching is not guaranteed and does not constitute a defect.

7. Size and Production Tolerances

All products are subject to reasonable production and measurement tolerances. Minor size or finishing variations within acceptable tolerance ranges are not grounds for refund, return, or replacement.

8. Recommended Use, Care, and Improper Use Disclaimer

Products sold through the Site are designed and intended to be used solely in accordance with the product descriptions, intended use statements, placement recommendations, and care instructions provided on the product pages or accompanying materials.

The Company shall not be responsible for, and expressly disclaims any liability arising from, issues, damage, defects, performance concerns, or dissatisfaction resulting from:

• use of a product outside of its recommended or intended purpose;
• placement of a product in environments or conditions for which it is not designed, including but not limited to excessive moisture, heat, direct sunlight, or levels of foot traffic beyond stated recommendations;
• failure to follow cleaning, care, maintenance, or handling instructions;
• misuse, abuse, alteration, modification, or improper handling of the product by the customer or any third party.

Any issues arising from the circumstances listed above shall not be considered manufacturing defects and shall not qualify for refunds, returns, replacements, chargebacks, or other remedies.

9. Customer Content and Intellectual Property

Customers are solely responsible for all content they submit, upload, or approve for production, including text, images, designs, and graphics (“Customer Content”).

10. Brand Names, Logos, Trademarks, and Intellectual Property Responsibility

If a customer submits, uploads, references, or otherwise uses any brand name, trademark, service mark, logo, trade dress, copyrighted material, or other protected identifier (“Brand Content”), the customer represents and warrants that they own or have obtained all necessary rights, licenses, permissions, and authorizations to use such Brand Content for reproduction and manufacturing.

The Company does not investigate, verify, or confirm whether a customer has the legal right to use Brand Content. All responsibility rests solely with the customer.

The Company expressly disclaims any liability for unauthorized, infringing, or unlawful use of Brand Content.

In the event of any claim, demand, DMCA notice, cease-and-desist letter, lawsuit, or legal action arising from Brand Content, all liability, costs, damages, penalties, and legal expenses shall be borne entirely by the customer, not the Company.

The customer agrees to fully indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, manufacturers, and service providers from all claims arising from Brand Content.

The Company reserves the right, but not the obligation, to request proof of authorization at any time and may refuse, suspend, or cancel any order in its sole discretion, even if documentation is provided, if fulfilling the order may expose the Company to legal, regulatory, or reputational risk.

11. Print-On-Demand Production; International Manufacturing; Customs Delays

All products are produced on a print-on-demand basis and manufactured internationally, including in Türkiye.

Delays may occur due to customs inspections, regulatory processes, governmental actions, or international logistics. Such delays are outside the Company’s control and do not constitute grounds for cancellation, refund, or replacement.

12. Shipping, Delivery, Title, and Risk of Loss

Orders are shipped via third-party carriers. Delivery dates are estimates only.

Title to the products and risk of loss pass to the customer once the shipment is tendered to the carrier.

Payment of shipping charges or use of merchant-arranged or consolidated shipping services does not alter the transfer of title or risk of loss.

13. Delivered but Not Received; Lost or Stolen Packages

Once a shipment is marked as “Delivered” by the carrier, delivery is deemed complete.

Customers are expected to check surrounding areas, confirm with household members, building management, or neighbors, and review tracking details. Customers are strongly encouraged to contact the carrier directly first, as carriers can often investigate delivery scans more quickly.

The Company is not responsible for packages lost or stolen after delivery, including theft (“porch piracy”). Assistance does not constitute liability or guarantee compensation.

14. Damaged or Incorrect Items

Claims must be submitted within seven (7) days of delivery with photographic evidence. Claims submitted after this period may be denied.

15. Pricing Errors and Promotions

The Company reserves the right to correct pricing or listing errors and cancel affected orders.

16. Taxes

Sales tax collection depends on applicable nexus and legal requirements at the time of purchase. Customers may be responsible for use tax where applicable.

17. Third-Party Services Disclaimer

The Company is not responsible for outages, delays, or failures caused by third-party platforms, carriers, or payment processors.

18. User-Generated Content and Marketing License

By submitting reviews, photos, videos, or social media content referencing the Company, customers grant a worldwide, royalty-free, perpetual, irrevocable license for marketing and promotional use without compensation.

19. No Resale or Commercial Use

Products are sold for personal or end-use purposes only. Unauthorized resale or commercial redistribution is prohibited.

20. Disclaimer of Warranties

The Services and products are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

21. Limitation of Liability

To the maximum extent permitted by law, the Company’s total liability shall not exceed the amount paid for the applicable order or USD $100, whichever is greater.

22. Indemnification

Customers agree to indemnify and hold harmless the Company from any claims arising from their use of the Services or violation of these Terms.

23. Force Majeure

The Company is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, governmental actions, customs delays, or carrier disruptions.

24. Arbitration and Class Action Waiver

All disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA).

Disputes must be brought on an individual basis only.

Customers may opt out within thirty (30) days of their first purchase.

25. Governing Law

These Terms are governed by the laws of the State of Wisconsin.

If the Company undergoes lawful domestication or continuation into another U.S. state, governing law shall automatically transition to that state without amendment.

26. Entire Agreement

These Terms constitute the entire agreement between the customer and the Company.

27. Contact Information

Ala Brands Americas LLC
Mailing Address: 4310 GRAYSON PL APT 4310, DECATUR, GA, 30030-2789, USA
Email: hello@rugmatters.com

28. Mobile Messaging / SMS Terms (If Applicable)

If customers opt in to receive SMS messages, they consent to receive automated messages. Message and data rates may apply. Consent is not required to purchase. Customers may opt out at any time by replying STOP.